There are many ways to request repeat prescriptions for regular medication. Remember to always allow 48 hours (two full working days) to collect your prescription from reception after requesting it - or when telling your chemist that it is ready for collection from the practice.
Please specify each repeat item you need as our computer records contain items you have had as "one off" prescriptions (called "acutes") as well as your repeats, and there may also be items you no longer require. Requesting "all my repeats" may result in the issue of things you don't really need and this wastes precious NHS resources.
If you are due a review of your medication one of the doctors will need to review your medical records. A reminder of these will appear on the right hand page (stub) of your prescription.
If you get one of these reminders, lease ask at reception before booking an appointment to see a doctor, as nurses may need to see you first booking an appointment with the doctor.
If no face to face review is required, the doctor may phone you to see if there are any problems with the medication and, if there are no problems, further repeat prescriptions can be allowed without you needing to be seen.
Sometimes the doctor can re-authorise your repeat items based on what is in your medical notes without needing to see or speak to you.
Fax in prescriptions on 01482 855235. You must quote your name and address as well as details of the items you wish.
Hand in your repeat prescription request at the reception desk at Faith House
By Telephone 01482 755438
(CHANGED Thursday 5 July 2018)
Order your repeat prescription between 8.30 and 12.30pm weekdays, except public holidays
Peak times for calls are in the mornings (in particular, on Mondays) so avoid these if you can. To avoid waiting on the phone, there are lots of other ways of ordering prescriptions - detailed on this page.
When the surgery is closed dial 111 for GP Out of Hours Services
Through your regular chemist
Many pharmacies now allow you to order items though them so you simply make one phone call to them and then visit the chemist to collect the items (some will even order repeat prescriptions automatically and deliver). Please remember that if you are due a review, you may be need to discuss this with a doctor or book an appointment before an item is issued. Reviews are sometimes necessary to protect your health
WAYS TO ORDER YOUR REPEAT PRESCRIPTION
On-Line 24/7 Ordering
Click the Systm Online logo (right) to request repeat prescriptions online, if you are registered for the online service (you'll need a password). The online service has the advantage of you being able to see all your repeat prescription items so you can order what you need (or let us know so we can amend them.)
(Obtain Username & Password from the surgery).